If you have any customer queries please contact us via email: firstname.lastname@example.org and we will be happy to assist you.
Please note that our site is a referral site, and all aspects of your order are handles by our distributor, once you have placed an order please refer to the shipping advice email sent to you for further queries relating to your order.
Frequently Asked Questions
Where is my order?
You may track your order here at any time by simply entering your order number, zip code and email address. Unfortunately, tracking information is not available at this time for international orders and orders shipped via USPS to Hawaii and Alaska. Please allow 2-5 weeks for delivery of international orders and 7-10 business days for USPS orders shipping to a P.O. Box, Alaska or Hawaii.
What is your international shipping policy?
We value all of our customers around the world and work hard to provide the best shopping experience every step of the way. We charge a flat rate of $19.95 (not including duties or taxes) for most international orders, regardless of weight or size. Orders shipped to Canada are a flat rate of $12.95 plus 25% for duties and taxes, which will be charged during checkout at time of payment. The transit time for packages shipped internationally is 2-5 weeks and to Canada is 5-10 business days. All prices on our site are in U.S. dollars (USD). Please note, tracking information is not available for international orders at this time. You can view additional shipping information here.
How do I return/exchange an item and how long will the process take?
If you need information on how to return or exchange merchandise, please click here. If you are waiting on merchandise shipped from us for an exchange, you can track your package at any time here with your order number, zip code and email address. If returning merchandise with no exchange, please allow 2-10 days from the time we process your return for the refund to be reflected on your credit card or the form of payment used at checkout. When shipping merchandise back to us, it is recommended to insure it with whichever mail carrier you choose and have it trackable because it can take up to four weeks for us to receive and process your return. Please note, if you are exchanging merchandise, it will be faster to place a new order and ship your merchandise back to us as a return. If you have received damaged items, please contact us immediately so we can ship you new merchandise.
Can you help me find an item or size on the site?
Thank you for your interest in our merchandise. In most instances if you do not see it on our site, the item or size is not currently in stock. You can filter results to search only the size you need and team of preference by clicking on the unavailable size next to the item. (If it is out of stock, the size will appear in a gray color.) We are constantly updating our merchandise with new products so please check back often. Please click here to continue shopping.
Can you mail me a catalog?
Thank you for your interest in our products. We do not offer a printed catalog as our catalog is entirely web based, enabling us to constantly update our merchandise. We have many unique items and our product line is continuously changing; therefore, please visit our website often for the newest products and additions.
We do not offer refunds at this time. However, we do offer store credits that can be used towards future purchases. Any carryover credits will be applied towards purchases until the full credit is used. Please contact email@example.com to apply for your store credit.